Business Information
Shipping and Delivery Policy
This Shipping and Delivery Policy explains dispatch timelines, transit expectations, freight charges and delivery conditions for Lyra Enterprises product orders.
Effective date: September 19, 2026
Service Area
Lyra Enterprises ships products across India, subject to transporter availability and delivery access at the destination address.
Dispatch Timeline
Standard orders are typically dispatched within 1 to 2 business days after order confirmation. Bulk, customized or out-of-stock items may require additional lead time.
Transit Timeline
Typical transit time is 3 to 7 business days, depending on destination city, transporter schedule and local conditions.
Shipping Charges
Product prices listed on our website and product pages are ex-works Chennai and exclude freight. Freight is calculated separately based on the delivery destination, order weight/volume and current transporter rates, and is confirmed to you before dispatch as part of your quotation or order confirmation.
Delivery Conditions
- The customer must provide an accurate shipping address and reachable contact number.
- Delivery timelines are estimates and may vary due to weather, strikes, holidays, remote location access or transporter delays.
- Installation scheduling, where applicable, may be separate from physical shipment delivery.
Damage or Short Shipment
If a shipment arrives visibly damaged or incomplete, notify Lyra Enterprises within 48 hours of delivery with photos, invoice details and package condition notes.
Support
For dispatch status, delivery coordination or shipment issues, contact us or +91-81223 78860.
For product returns and warranty terms, see our Cancellation, Return, Refund & Warranty Policy.
Need help with an order?
Contact Lyra Enterprises at +91-81223 78860 or Email us.