Business Information
Privacy Policy
This Privacy Policy explains how Lyra Enterprises collects, uses and protects customer information when you browse our website, submit inquiries or complete an online payment.
Effective date: March 21, 2026
Information We Collect
We may collect your name, phone number, email address, company or institution name, city, state, product preferences, order quantity and payment-related identifiers when you use our website or place an order.
How We Use Information
- To process inquiries and product orders
- To create and verify Razorpay payment transactions
- To coordinate shipping, installation support and invoicing
- To respond to refund, cancellation or support requests
- To improve our products, services and website experience
Payment Information
Online payments are processed through Razorpay. We do not store your full card or banking information on our website. Payment processing is subject to Razorpay's security and compliance standards.
Data Sharing
We share customer information only with service providers and partners required to complete business operations, including payment processing, logistics, delivery coordination and customer support. We do not sell personal data.
Data Retention
We retain order and inquiry information for business, accounting, legal and support purposes for as long as reasonably necessary.
Your Rights
You may contact us to request correction or deletion of your personal information, subject to legal, accounting and operational requirements.
Contact
For privacy-related requests, contact Lyra Enterprises at sales@lyraenterprise.co.in or +91-81223 78860.
Need help with an order?
Contact Lyra Enterprises at +91-81223 78860 or sales@lyraenterprise.co.in.